SHIPPING POLICY
When will my order ship?
All orders are processed within 5 to 10 business days (excluding weekends and holidays) after receiving your order confirmation email. You will receive another notification when your order has shipped. After we processed your order, our shipping partner will ship your order. All orders can take between 7-30 business days for your product to arrive depending on where you live. Please also note that if your purchased item is on pre-order, it may take longer to arrive at your doorsteps due to manufacturing delays.
How do I check the status of my order?
When your order has shipped, you will receive an email notification from us which will include a tracking number you can use to check its status. Please allow 5 to 10 business days for the tracking information to become available. If you haven’t received your order within 60 days of receiving your shipping confirmation email, please contact us at rehome.designer@gmail.com with your name and order number, and we will look into it for you.
How can I cancel my order?
As long as your product has not been submitted for fulfillment by us, we can cancel the order as long as the notice was made within 12 hours. If your order has been shipped, we ask that you follow our return policy in order to get a full refund once you receive your product. This means we CANNOT cancel your order and it must be returned. We often submit items for fulfillment within a few hours, so the faster you can let us know about the cancellation, the more likely we'll be able to do it.
My item was damaged/missing during shipping. What do I do?
Please contact us at rehome.designer@gmail.com to discuss missing or damaged items. We are always trying to resolve these issues!